Please contact support@dominicancaonline.com if you don’t find the answer to your questions here.
There are two ways to get more information about a particular class. First, you can use the contact us form located here. The second way is to use our chat feature online.
For the summer course (with prefix of EDUX) – Refunds will apply if requested within 7 days of registration. Any requests beyond 7 days of registration will be limited to a 50% refund. A $55 processing fee will be deducted from any refund processed. No refunds will apply after 30 days of registration.
For online, self-paced courses (with prefix of EDUO) – A full refund will apply if within 14 days of registration (less a $55 processing fee). If refunds are requested beyond 14 days of registration, a partial refund of 50% (less a $55 processing fee) will apply. No refunds will apply after 30 days of registration.
For conferences and workshops (with prefix of EDUO) – A full refund will apply if requested within 7 days of registration (less a $55 processing fee). No refunds will apply after 7 days of registration.
All days noted in the refund policy above are calendar days.
All refund requests must be made in writing and submitted to
refund@dominicancaonline.com
We reserve the right to change the refund policy.
INITIAL STANDARD TRANSCRIPT PROCESSING
A complimentary copy of the official transcript is automatically generated for every student upon the completion of every DominicanCAonline course. This transcript is mailed via standard US mail to the student’s address within 3 weeks of the date that the University receives the course grade (not the date when the Instructor submits grades).
ADDITIONAL TRANSCRIPTS
Additional copies of your transcript must be requested online through the National Student Clearinghouse. The service is available 24 hours a day; however, transcripts are printed and mailed during the University’s business hours only. You do not need your student ID number or an account number to request a transcript online.
Transcripts requested through the Clearinghouse will be sent via 1st class mail within 5-10 business days of receipt of the request; see below for faster processing or shipping times. Electronic or PDF transcripts are NOT AVAILABLE currently.
Not all grades for all courses are submitted at the same time; please time your request so that your transcript includes all grades required for your employer or your school district. Courses that are still in progress, or courses for which the University has not yet received a grade, may not appear on the transcript. If you need the transcript to list the grade for a specific class, please include the name and/or course number in the “Special Instructions” box.
FEES AND PROCESSING TIMES
The online request will ask you to choose your desired processing time; please see below for an explanation of the available options and fees.
| Processing Time | Speed | Shipping Method | Fee |
| Standard | 5-10 business days after receipt of order | 1st Class US Mail | $10.00, plus $2.25 processing fee |
| Rush | 1 business day of receipt of order | 1st Class US Mail | Standard fee, plus $15.00 Rush fee = $27.25 |
| Rush-Overnight ** | 1 business day of receipt of order | UPS Overnight ** | Standard fee, plus $25.00 Overnight shipping = $37.25 |
** Transcripts cannot be sent Overnight to a PO Box or internationally.
Additional transcripts requested on the same order sent to the same recipient are $1.00 per additional transcript.
QUESTIONS
For questions regarding your complimentary transcript, please email dominicancaonline@dominican.edu or phone 415.482.3597. Please leave your detailed message. Your emails will be returned within 24 workday hours and your phone message within 48 workday hours.
For questions regarding transcripts ordered through the Clearinghouse, please contact the Dominican University Registrar’s Office at 415-485-3244.