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FAQ

Please contact support@dominicancaonline.com if you don’t find the answer to your questions here.

All of our courses provide an online registration form so you can enroll at your convenience.

There are two ways to get more information about a particular class. First, you can use the contact us form located here. The second way is to use our chat feature online.

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Click the links below to view course descriptions.
AOL, Comcast, Verizon, Gmail and other email domains often sees Password resets as Junk Mail. Please check your junk mail first AND MAKE SURE to open another browser to retrieve your reset code. If you leave the page to open your email, you will lose the password reset. If you still cannot get it to work, please send an email to support@dominicancaonline.com for assistance.
For questions involving your registration or to change your address please contact us at registration@dominicancaonline.com.
The Continuing Education and Professional Development division of The School of Liberal Arts and Education is responsible for all the courses listed on this website. The credit offered is Graduate-Level, meaning that it is post-baccalaureate. It is primarily used for professional development or salary advancement and is transferable to degree programs only on the approval of the institution being petitioned. Graduate-Level Extension Semester Credits/Units are characterized by 15 hours of contact time per credit/unit, and are associated with a measure of knowledge assessment and/or skills implementation. The words Credits and Units are used interchangeably as geographical locations vary in terminology. *Participants are advised to obtain prior employer approval for use in salary advancement, credential renewal, and/or recertification.
Dominican University of California allows 9 months from your date of registration to complete a Self Paced formatted course and submit for grading.
Dominican University of California allows 9 months from the date of registration to complete and submit coursework for a self-paced course. If you need additional time and would like to request an extension, please contact us at support@dominicancaonline.com.

For the summer course (with prefix of EDUX) – Refunds will apply if requested within 7 days of registration. Any requests beyond 7 days of registration will be limited to a 50% refund. A $55 processing fee will be deducted from any refund processed. No refunds will apply after 30 days of registration.

For online, self-paced courses (with prefix of EDUO) – A full refund will apply if within 14 days of registration (less a $55 processing fee). If refunds are requested beyond 14 days of registration, a partial refund of 50% (less a $55 processing fee) will apply. No refunds will apply after 30 days of registration.

For conferences and workshops (with prefix of EDUO) – A full refund will apply if requested within 7 days of registration (less a $55 processing fee). No refunds will apply after 7 days of registration.

All days noted in the refund policy above are calendar days.

All refund requests must be made in writing and submitted to
refund@dominicancaonline.com
We reserve the right to change the refund policy.

INITIAL STANDARD TRANSCRIPT PROCESSING
A complimentary copy of the official transcript is automatically generated for every student upon the completion of every DominicanCAonline course. This transcript is mailed via standard US mail to the student’s address. Please allow up to 3 weeks after grading to receive your official Transcript.

ADDITIONAL TRANSCRIPTS
Additional copies of your transcript must be requested online through the National Student Clearinghouse. The service is available 24 hours a day; however, transcripts are printed and mailed during the University’s business hours only. You do not need your student ID number or an account number to request a transcript online.

Transcripts requested through the Clearinghouse will be sent via 1st class mail within 5-10 business days of receipt of the request; see below for faster processing or shipping times. Electronic or PDF transcripts are NOT AVAILABLE currently.

Not all grades for all courses are submitted at the same time; please time your request so that your transcript includes all grades required for your employer or your school district. Courses that are still in progress, or courses for which the University has not yet received a grade, may not appear on the transcript. If you need the transcript to list the grade for a specific class, please include the name and/or course number in the “Special Instructions” box.

FEES AND PROCESSING TIMES
The online request will ask you to choose your desired processing time; please see below for an explanation of the available options and fees.

COSTS AND FEES
Official transcripts are $10.00 per recipient, plus a $2.50 processing fee. Additional transcripts sent to the same recipient are $1.00 per transcript, per order. Unofficial transcripts are free of charge and will be sent VIA EMAIL as a PDF to the email address associated with the order (unless a different recipient email is specified).

STANDARD PROCESSING - NO ADDITIONAL CHARGE
Requests for official transcripts are processed within 5-10 business days of receipt of the request (Monday – Friday, 9:00 am – 5:00 pm). Requests for unofficial transcripts are processed within 2 business days.

Transcripts can be mailed via 1st class mail, or be held for pick-up in the Registrar’s Office (108 Bertrand Hall). Unofficial transcripts may be faxed; please include the fax number and other relevant information in the “Other Instructions” section. See below for faster processing and/or mailing options.

RUSH MAIL / RUSH HOLD FOR PICKUP - ADDITIONAL $15.00 CHARGE
Official transcripts ordered using the Rush option will be processed within 1 business day of receipt of the order, for an additional $15.00. Rush transcripts can be mailed via 1st class standard mail, or be held for pick-up in the Registrar’s Office.

RUSH OVERNIGHT MAIL - ADDITIONAL $55.00 CHARGE
UPS Overnight delivery is available for official transcripts sent to US DESTINATIONS ONLY, for an additional fee of $55.00. A tracking number will be provided. Please note that there is no Saturday delivery for Overnight orders; overnight orders fulfilled on Fridays will arrive at their destination on the next business day (normally Monday, excluding Monday holidays). Overnight delivery is NOT AVAILABLE for PO Box addresses or international destinations.

RUSH INTERNATIONAL EXPRESS - ADDITIONAL $80.00 CHARGE
DHL delivery is available for official transcripts sent to international destinations, for an additional fee of $80.00. A tracking number will be provided. Please note that DHL CAN NOT deliver to PO Boxes. If the receiver address is a PO Box, the receiver will need to pick up the shipment at a local DHL Express station.

ATTACHMENTS / ENCLOSURES: If you need a form or other attachment to be included with your transcript, please note this in the “Other Instructions” box. Submit the form to the Registrar’s Office via email to registrar@dominican.edu, via fax to (415) 458 -3730, in person, or via US mail.

INTERNATIONAL STUDENTS: If you do not have a Social Security number, enter any 9-digit number in that box.

QUESTIONS
For questions regarding your complimentary transcript, please email dominicancaonline@dominican.edu or phone 415.482.3597. Please leave your detailed message. Your emails will be returned within 24 workday hours and your phone message within 48 workday hours.

For questions regarding transcripts ordered through the Clearinghouse, please contact the Dominican University Registrar’s Office at 415-458-3777.

Dominican University of California Professional and Continuing Education allows for a maximum of 18 Credits/Units to be completed during any one semester: FALL (September -December); SPRING (January – May); and SUMMER (June – August).
NO – We are NOT required to send 1098T tax forms. Important Tax Info: Please save your payment receipt as proof of course purchase for your tax purposes as we are not required to send tax forms at year end. Federal Tax ID: 87-0688380. Questions? taxinfo@dominicancaonline.com. Dominican University of California Professional & Continuing Education 50 Acacia Avenue San Rafael, California 94901

The SSN is a unique identifier. The reason for collecting your SSN this year is to allow your registration and contact information to be uploaded directly into our academic records database safely and securely. This will greatly enhance our ability to provide you with timely registration, grading and transcript services. If you have any specific concerns about the SSN that have not been addressed here, please feel free to contact the Dominican University of CA Registrar’s Office directly for more information at registrar@dominican.edu.
FERPA is a Federal law designed to protect the privacy of a student’s education records. The law applies to all schools which receive funds under an applicable program of the United States Department of Education. FERPA gives parents certain rights with respect to their children’s education records at the elementary and secondary school levels. These rights transfer to the student, or former student, who has reached the age of 18 or is attending any school beyond the high school level. Students and former students to whom the rights have transferred are called eligible students. In essence, eligible students determine who has access to their educational record. Dominican is in full compliance with FERPA, and expects that students and families will also comply with the guidelines and policies of this law. Detailed information can be found on our website, by clicking this link: FERPA.
On occasion, course prices may be increased slightly and may be different from pricing on fliers, email campaigns or our previous catalogs. The published price on the web site is always the correctly stated price. As you know, we strive to keep our prices very competitive!
For National Teacher’s Week only, please enjoy a 10% discount on courses in the following subject areas. Please use the following promotion code when registering:

Educator10%.

Please note the promotion ends at 11:59pm eastern time Friday May 6, 2022.